Finding a good IT firm for your company is critical. Nobody can afford to be down for an extended period in this day and age. It is especially important for small businesses that may not need or have the budget to hire a full-time, on-site IT person or department.
So, how do you proceed with finding the right firm to meet your requirements? We’ve compiled a list of six frequently asked questions and provided answers to make your search less painful.
1. What is their expertise?
You want the firm to be knowledgeable, not just skilled. They must understand your specific field and network and the unique challenges that come with them. Remember that each project has its own challenges, and you want a firm that is prepared to handle all contingencies.
2. What is their experience?
Experience is by far the most important quality. Find a company that has responded before and understands the procedure. Again, you want a company with experience in your field. This will help to reduce day-to-day difficulties and will be critical in the event of a critical problem.
3. What is their reputation?
This is the time to conduct your research. Learn about the company’s history.
- How long have they been in operation?
- What are their areas of expertise?
- Is it true that they are capable of developing the solutions they claim?
- What do their customers think of them?
Look for any reports or complaints that have been filed against them.
4. Are their tech people certified?
Another critical question. Check to see if the company’s technicians are certified. If this is the case, you should find out what kind of certifications they have. Do they, for example, have prior experience with your network or product?
5. What are your needs?
You must respond to this question. You can find a great technology firm, but they may not meet your requirements. Determine your technology goal.
- Is it for general support or troubleshooting if/when the server fails, or do you require something more comprehensive?
- Do you want to make your company more efficient?
- Do you have multiple offices in various locations that a single communication system must link?
Answering these questions will provide you with a better idea of what to look for in a technology firm.
6. What about the price?
It’s tempting to go with the cheapest company but proceed with caution. Try to take a holistic view of the costs involved whenever possible.
Examine a consultant’s overall approach to your solution, such as equipment, design, and support. Although one proposal may appear to be more expensive at first glance, it may be less expensive in the long run.
Some questions to ask of potential firms.
You’ll have to ask them questions to determine if a firm will be a good fit.
Here are a few to start such as:
- How prolonged has your company been in operation?
- Has your company collaborated with other companies in my industry?
- What is your method of communication?
- What kinds of services and solutions do you offer?
Sometimes these basic questions can help you clear mindedly determine the right IT company to work with your organization. If you still aren’t sure which IT Company to go with, may we suggest that you call us at 1-800-921-7514 and let us help your organization reach it’s desired goals.